SendRecs / Support
Support
A little help keeping the good places together.
Get in touch
Contact support: support@sendrecs.app.
Include your app version, iOS version, and a short description of what happened. Please leave out private recommendations unless they’re needed to understand the issue.
Joining the beta
Leave your email on the beta waitlist. The initial beta is for adults residing in the United States. Invitations will arrive when testing opens. If you already have access, you can send feedback through TestFlight.
A recommendation matched the wrong place
Check the suggested match before keeping it. Use the alternate-place or manual-search options when available, or keep the recommendation unresolved until you have more detail. Your words are still worth keeping.
Something hasn’t finished sorting
Keep the app open with a working connection and check again. Processing may pause or fail; a saved recommendation and a completed place match are separate steps. If the issue persists, send support the error description and app version.
Lists and iCloud
The private library uses iCloud when available. Check that your devices use the intended Apple Account and allow iCloud access for the app. Avoid deleting the app as a troubleshooting step before checking that the information you need is safely retained.
Deleting your private library
Use “Delete everything” in the app’s Settings to remove private recommendations and lists. Already-sent shared links remain available. If deletion reports an error, follow the app’s retry instructions.
Removing or reporting a shared list
Contact support with the public link and explain the request. Deleting a private list does not take down its published snapshots. Requests may require verification before removal. For a report, identify the problematic content without reposting it elsewhere.
Leaving the waitlist
Contact support from the email address you signed up with and ask to be removed. No app account is needed.
More details: Privacy policy · Terms of use.